Scenario.
This one is from some time back.
Karen shows up 30 minutes late for her appointment. She is already angry at the world because she is late and has an appointment in 45 minutes across town. Apologetically She is told her service takes at least 45 minutes to complete and She could rescheduled for a more convenient time if she would like.
That apparently was the wrong way to treat Karen. Karen abruptly decides that we are the worst company in the world because we cannot accommodate her needs any quicker. Even after coming in 30 minutes late for her appointment she demands that it be taken care of immediately and ahead of the other customers that were on time. Karen then proceeds to make a scene stating that every time she comes in there’s a problem and she will never return.
What I wanted to say…..
Karen I am sorry that your time management skills suck and you are struggling to be a responsible adult. Perhaps I can sign you up for a class on telling time. Maybe I could sell you a digital watch since the big hand and little hand seem to be confusing. You are more than welcome to take your business elsewhere and be loud and obnoxious and destroy their schedules and reputations with other waiting customers.
What I a actually said….
Karen I am sorry you are having difficulty today. How can I help? I will gladly get this taken care of immediately and or reschedule if need be. I will do everything I can to expedite the process for you and try to get you out in time for your other appointment.
But to no avail. Karen is still unhappy.
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